Corporate Services
Goldschmitt (G&A) offers a suite of services and solutions to support our clients with their complex business requirements supporting two main customer verticals. Our service offerings identify, address, and streamline our clients' business and technology needs to include:
- IT System Modernization, Custom Computer Programming & Systems Design
- Management & Business Process Outsourcing Support Services
- Contact Center Management & Operations
Currently supporting Federal, Civilian, and DoD/DoW customers and Federal Prime Contractors, our customer verticals include but are not limited to:
- Federal Financial Services in Loan & Grant Management
- Corrections and Public Safety Systems & Technology
- Healthcare Operations
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- Full System Lifecycle Support- We use defined, mature processes to support the full lifecycle of systems from conception through implementation through support.
- Requirements Analysis - We ensure that requirements meet your organization’s mission and goals.
- Architecture and Design - We architect and design the system components using our proven templates and tools to ensure we provide a comprehensive design prior to development.
- System Development and Configuration- We develop and configure systems to meet your mission requirements.
- Testing including IV&V - We perform system tests to ensure what’s developed meets requirements and functions per the organizational goals – identifying risks early and ultimately reducing costs.
- Operations and Maintenance Planning- We provide strategies for on-going system support based in proven IT Service Management (ITSM) Frameworks. We have ITIL certified personnel on staff.
- Cloud Capable with Impact Level 4- We have solution experience with multiple Government cloud providers to quickly deploy our customer’s solutions and reduce their management overhead.
- Business Process Development, Management and Re-Engineering-We rethink your business processes to improve cost, quality, and efficiency.
- Strategic Communications and Outreach- We manage your communications to get your team on the same page, manage changes, improve morale, and educate customers and users.
- Project, Program, and Portfolio Management- We provide processes and tools to improve project visibility at all levels across an organization.
- Cost and Alternatives Analysis - We evaluate the benefits and costs for various alternative solutions to ensure our customers can select their best approach.
- Risk Assessment - We support risk-based decision analysis and support mitigation planning to ensure mission success.
- IT Strategy/Alignment - We evaluate IT strategies to improve alignment to agency goals.
- Privacy and FOIA Support - We provide cradle to grave Privacy and FOIA support, as well as document and NARA records management services.
Our contact center solutions don't just answer calls - we solve problems, scale fast, and deliver experiences that keep customers coming back.
- Nationwide Contact Center Support - We support federal programs with 24/7 coverage and multi-channel capabilities.
- Surge Staffing & Rapid Deployment - We meet high-volume demands with trained, ready-to-go agents.
- Real-Time Monitoring & Quality Assurance - We ensure exceptional service delivery and agent performance.
- Advanced Performance Management Tools - We track KPIs, optimize operations, and drive continuous improvement.
- Agent Training Programs - Our training programs are designed to align with project-specific requirements, ensuring compliance and consistency.
- Customer Care Integration - Our solutions include financial, grant, and loan servicing platforms for seamless end-to-end support.
Customer Verticals
Federal Financial Services in Loan & Grant Management
Goldschmitt delivers secure, efficient, and scalable solutions to modernize federal loan and grant programs. Their approach integrates automation, fraud prevention, and customer care to streamline financial operations, reduce errors, and enhance compliance.
Services include but are not limited to:
- Loan & Grant Management: Full lifecycle support including implementation, maintenance, and operation of COTS loan platforms, along with advisory and program management.
- Fraud and Risk Prevention: Real-time fraud detection powered by automation and machine learning ensures integrity and minimizes risk.
- Cybersecurity and Compliance: ATO documentation support and strong cybersecurity practices safeguard sensitive financial data.
- Customer Care: Nationwide virtual contact centers staffed by extensively trained agents deliver high-volume, responsive support.
- Training and Auditing: Custom grants management training and rigorous financial audits ensure accuracy and regulatory compliance.
Corrections and Public Safety Systems & Technology
Goldschmitt delivers smart, secure, and scalable technology solutions that modernize correctional operations and enhance public safety. Their services address challenges like outdated systems, complex staff scheduling, visitor management, and security risks.
Services include but are not limited to:
- Cloud-Based and SaaS Solutions: Custom software like ShiftWatch(TM) streamlines roster scheduling and visitor access across institutions.
- Legacy System Modernization: Replaces fragmented systems with centralized, web-based platforms to boost efficiency and oversight.
- Automation and Predictive Analytics: Reduces manual tasks, improves planning, and proactively identifies risks.
- Real-Time Data and Dashboards: Enables strategic decision-making, improved accountability, and faster response to emerging issues with accurate, actionable insights.
- Enhanced Security Measures:
Improves safety with advanced fraud detection and incident prevention tools.
Healthcare Operations
Goldschmitt delivers secure, scalable, and data-driven solutions that help healthcare organizations modernize operations, improve patient engagement, and optimize workforce performance to enhance efficiency, improve visibility into performance, and support better healthcare outcomes.
Services include but are not limited to:
- Data Analytics / Dashboarding : Development of enterprise dashboards, reporting solutions, and operational analytics platforms that provide actionable insights into performance, staffing, patient engagement, and resource utilization.
- Cloud Modernization & Digital Transformation: Modernization of legacy healthcare systems through secure cloud-based solutions, workflow automation, system integration, and scalable digital transformation initiatives.
- Contact Center Operations / Customer Care: Management and support of high-volume, 24/7/365 contact/customer support centers, appointment scheduling, customer care operations, and service delivery functions designed to improve responsiveness and patient experience.
- Operational Reporting & Performance Management: KPI tracking, operational monitoring, and performance reporting solutions that improve decision-making and organizational visibility.
- Resource Estimation & Workforce Management: Streamlining healthcare operations through process improvement, workflow automation, data-driven workforce planning, staffing optimization, forecasting, and resource management solutions that help healthcare organizations align staffing levels with operational demand.
Corporate Relationships
Mentor-Protégé Joint Venture
Proven Value, Experience and Solutions
Goldschmitt and Associates LLC (G&A) of the Washington DC Metro area and Central Research, Inc. (CRI) of Lowell, Arkansas with eight locations have formed Goldschmitt-CRI LLC-2, a Small Business Administration, approved All Small Mentor - Protégé agreement. We bring a People First culture that aids in retention of our qualified staff and an agile management framework to enable the quality and innovation required to successfully transform and modernize our efforts with the Government.
The Right Team to Support Your Data-Driven Decisions
To succeed today, you need the right technology to gather information and the right analysis to make that data work for you. Evanhoe has been applying IT solutions for 25 years, believing that good IT combined with good data sparks intelligent action. Goldschmitt's relationship with Evanhoe gives our customers access to additional contract vehicles and the experienced team you need to support data-driven decisions.
To learn more, visit Evanhoe's website by clicking the button below.