Commitment to Quality

Our Commitment to Quality

ISO 9001:2015, ISO/IEC 20000-1:2018, ISO/IEC 27001:2013 and CMMI Level 3 (SVC/DEV)

M02 Quality Policy

ISO 9001:2015 Clause 5.2.1, 5.2.2

Goldschmitt & Associates has established this quality policy to be consistent with the purpose and context of our organization. It provides a framework for the setting and review of objectives in addition to our commitment to satisfy applicable customers’ regulatory and legislative requirements as well as our commitment to continually improve our management system.

Commitment to Quality

Satisfaction 100% guarantee

Customer Focus

As an organization, we have made a commitment to understand our current and future customers’ needs, meet their requirements and strive to exceed their expectations.
Man in a suit

Leadership

Our Top Management have committed to creating and maintaining a working environment in which people become fully involved in achieving our objectives.
People in a circle with their hands connected in the middle of the circle

Engagement of People

As an organization, we recognize that people are the essence of any good business and that their full involvement enables their abilities to be used for our benefit.
Person drawing process map

Process Approach

As an organization, we understand that a desired result is achieved more efficiently when activities and related resources are managed as a process or series of interconnected processes.
Graph showing increasing improvement

Improvement

We have committed to achieving continual improvement across all aspects of our quality management system; it is one of our main annual objectives. 
Person putting in the last piece of a puzzle

Evidence-Based Decision Making

As an organization, we have committed to only make decisions relating to our QMS following an analysis of relevant data and information.
Three people working at a laptop

Relationship Management

We recognize that an organization and the relationship it has with its external providers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
Checklist with all items checked off

Requirements Focused

Our policy is also to meet the requirements of other interested parties and in meeting our social, environmental, charitable, regulatory and legislative responsibilities

Service Management System

G&A’s policy is to manage IT support that is provided to G&A internal customers. G&A provides continual improvement of our IT Service Management System, while focusing on G&A employee satisfaction compliance with service system requirements (including company objectives). 

IT Security Management  System

G&A is committed to safeguarding and protecting information, information assets, employee and customer confidentiality, and resources while abiding by all statutory and regulatory requirements. Our policy includes educating employees in effective information security practices to minimize security incidents for the company. ​​​​​​

We have produced quality objectives that relate to these policies, and they can be provided upon request by our customers.

Our policies are available/communicated to all interested parties as well as being made available to the wider community through publication on our website and internal Process Asset Library.


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